When the Rules Keep Changing
Office Hours with Shellie | Candid Convos, Clear Takeaways
Unclear directions are one of the biggest energy drains at work. You end up second-guessing, wasting time, and sometimes redoing tasks that could have been right the first time if only you had the right details. The tricky part is that asking for clarity can feel like you’re being needy or difficult, when in reality you’re just trying to do good work.
Today’s Question
Half the time I don’t know what’s expected because directions are vague and keep changing. How do I ask for clarity without annoying my boss?
My Take
I always try to remember that most leaders/managers aren’t trying to be vague. They may be juggling multiple priorities, or they haven’t thought through the details themselves. When you ask for clarification, you’re not bothering them… you’re helping prevent mistakes and saving them time in the long run.
The key is how you frame your questions. Instead of “I don’t understand,” try “To make sure I get this right, can I confirm we’re prioritizing X over Y?” That shows initiative and positions you as a partner in problem-solving, not as someone dependent on hand-holding.
It also helps to summarize what you’ve heard before asking for input. “So I’m hearing that the first draft should include A, B, and C, and the deadline is next Friday. Is that right?” This approach does two things: it signals that you’ve been listening, and it gives your boss a simple yes/no way to confirm or adjust.
If the directions keep shifting, anchor the conversation around goals. “I want to make sure I’m aligned… what’s the top outcome you need from me on this?” That brings the focus back to results, which is usually what your boss cares about most.
Quick Tip
Clarity questions land better when they’re framed as protecting the outcome, not easing your confusion.
If You’re in a Similar Spot
Write down what you think the expectations are, then run them by your boss for confirmation.
Use “either/or” questions to simplify decisions, like “Should I prioritize speed or detail on this?”
When directions change, reference the original goal: “If the outcome is X, does that mean we should shift Y?”
Build a habit of short recaps. Managers often appreciate having their own thoughts reflected back.
Your Turn
How do you usually handle unclear directions? Do you clarify right away or figure things out as you go?
Questions Answered. Caffeine Optional.